🌍 Worldwide Shipping from the EU
We ship worldwide from the European Union using registered air mail with signature confirmation upon delivery.
📦 Tracking Your Order
Log in to your account and navigate to Order History > Details to find your tracking number.
You will receive email notifications for each stage of your order.
If you don’t see these messages, please check your Spam/Junk folder or contact your email provider. Alternatively, search online for how to unblock sender emails.
OUR EMAIL SERVICE IS WORKING — If you don’t receive emails, it’s likely an issue with your email provider or settings.
📧 How to Ensure Emails from Our Online Shop Always Land in Your Inbox and Aren't Marked as Spam or Blocked
To prevent our emails from being marked as spam, add our email address to your contacts. Here’s how:
Open Gmail (or any other email provider) and find an email from us (xxxxxxxxxxxx@xxx.com).
Hover over the sender’s name or email address at the top of the email.
Click the "Add to Contacts" icon (the little person icon).
We can't help you if your settings are not like this. Contact your email provider for help.
Alternatively, create a filter in Gmail (or any other email provider) to prevent emails from being marked as spam:
Open Gmail and go to Settings > See all settings.
Go to the Filters and Blocked Addresses tab.
Click Create a new filter and enter our email address.
Check Never send it to Spam and click Create filter.
This will ensure that our emails go straight to your inbox!
📦 Track Your Package
You can track your order using the following platforms:
Aftership
17Track
Posta.hr (for tracking numbers like RGxxxxxxHR)
⚠️ Important Notices
Cash on delivery is NOT available.
Always provide a valid mobile number with country code when ordering (e.g., +365 456 7686 576).
Do NOT order to P.O. Boxes, or if you cannot be home to sign for the package. Packages cannot be left with neighbors.
If a package sent to a P.O. Box is lost or undelivered, no refund will be issued.
⚖️ Customer Responsibility for Legal Compliance
The customer is responsible for ensuring that the product is legal to import into their country, including complying with all import regulations, obtaining necessary permits, and paying applicable customs duties, taxes, and other fees. Please check your local laws before ordering to avoid any issues with customs or delivery.
📦 Lost, Returned & Reshipping Packages
Brazil & Mexico customers: We cannot refund packages lost or destroyed by customs.
If your package is returned, we will refund only the product cost — shipping costs are non-refundable.
Return postage (€2) and any reshipping costs must be covered by the customer.
If a package is returned to us for any reason, you are responsible for paying the return shipping (€2) plus the cost to resend the package.
🚚 Shipment Delivery
Registered shipments require a signature.
If your tracking shows that the package is still at the origin post office, it is in transit — contact your local post office for updates.
Unfortunately, neither we nor the post office through which your order was sent can help you with the question of where your order is. When you see that your package is in your country, you MUST contact your post office with the tracking number and discuss the matter with them.
We are not responsible for delivery times and cannot track shipments on your behalf.
📅 Delivery Options & Estimated Times
| Delivery Option | Processing Time | Notes |
|---|---|---|
| Priority Delivery | Ships in 1–7 business days | Prioritizes order processing (not guaranteed faster delivery); delays possible during holidays (3–10 days) |
| Secured Delivery | Ships in 1–7 business days | Available for orders up to €150; refund if lost |
| Standard Delivery | Ships in 7–10 business days | More economical; delays possible during holidays (7–14 days) |
Estimated Delivery Times:
Within the EU: 3–20 days
Worldwide: 5–30 days
USA Examples: Delivered in 13, 17, 19, 22, or 27 days.
Note: Delivery times depend on your location and local postal system. COVID-19 or holiday seasons may cause additional delays.
💰 Shipping Costs
Shipping and handling fees are calculated automatically at checkout based on the parcel weight and destination.
⏰ Order Processing Hours
We do not process or ship orders on Saturdays or Sundays.
💳 Payment Options
Bank Transfer (SEPA / IBAN / SWIFT-BIC): Include your order reference in the payment description (e.g., "SGS-19811702"). Orders without payment within 7 days will be automatically cancelled.
PayPal: Payments are accepted in Euros only. Please select Euros during checkout.
Card Payment: For card payments, visit our partner site: exotic-seeds.com
We accept Visa, MasterCard, American Express, CB, Diners Club, Discover, China UnionPay, JCB, and Discover.
⚠️ Transaction Fees
Customers are responsible for any bank or PayPal transaction fees. Please ensure accurate payment details for faster order processing.
📢 Final Notes
Before placing your order, always check our website for special notices, holiday schedules, or specific shipping conditions that might affect your purchase.