Balkonzauber Tomato Seeds (Balcony Charm)

🌍 Global Delivery from the EU

We ship worldwide from the European Union via registered mail with delivery confirmation.

📦 Shipment Tracking

• To find your tracking number, log in to your account and go to Order History > Details.

• Global tracking: 17Track

• For tracking numbers like RGxxxxxxHR: Posta.hr tracking

🕒 Note: Tracking information becomes available up to 24 hours after your order is shipped.

⚠️ Important Notices

• Cash on delivery is not available.

• Regularly check your spam/junk email folder for notifications.

• All inquiries must be submitted via our contact form on the website.
  Messages sent via regular email may not be received.

📱 Required at Checkout

Always include your mobile phone number with international dialing code.
Example for Hungary: +36 20 123 4567

🚚 Delivery Policy

• Registered shipments require a signature from the recipient.

• We do NOT deliver:

  • to P.O. boxes

  • to neighbors

  • if you are not home to receive the package

📬 If a P.O. box address is provided and the package is lost or undeliverable, it will not be refunded.

↩️ Return & Reshipping

If your package is returned to us:

• You will be charged €2 for return shipping

• You are responsible for reshipping costs as well

⏱ Delays & Tracking Issues

• If tracking shows the package is still with the sender, it means it is in transit.

• Contact your local post office with the tracking number for updates.

• We are not a postal service and cannot track your package for you.

• We are not responsible for shipping delays.

🔍 We can only start an investigation into a lost shipment 30 days after the dispatch date.

✈️ Delivery Options

🕒 Estimated Delivery Time:

• Within the EU: 3–20 days

• Worldwide: 5–30 days

• Example delivery times to the USA: 27, 22, 19, 17, 13 days

💳 Payment Options

💶 Bank Transfer (SEPA / IBAN / SWIFT-BIC)

• Always include your order reference (e.g., SGS-19811702) in the payment description.

• If we cannot match your payment to your order, it may cause delays or cancellation.

• Orders are automatically canceled if payment is not received within 7 days.

🅿️ PayPal

• We accept EUR currency only via PayPal.

• Please change your currency to Euro during checkout.

💳 Card Payment

• Visit: Exotic Seeds Store

• We accept: Visa, MasterCard, American Express, CB, Diners Club, Discover, China UnionPay, JCB, etc.

💡 Buyers are responsible for all transaction fees. Please send us your transaction details so we can process your order promptly.

📅 Other Information

• Orders are not processed or shipped on Saturdays or Sundays.

• Always check the Important Notices on our website before placing an order (e.g., holiday schedules, special conditions).

📫 For any questions, please use only the contact form on our website.
Emails sent outside of this form will not be received.