These terms and conditions apply to all orders for delivery to Worldwide. Placing an order constitutes your acceptance thereof. Dispatch of the products by us constitutes
These terms and conditions apply to all orders for delivery to Worldwide. Placing an order constitutes your acceptance thereof. Dispatch of the products by us constitutes acceptance of the order by us and the commencement of our contract to supply. Your contract for supply is with Seeds Gallery. Your statutory rights are not affected by any of these terms.
Our Commitment
Seeds Gallery is committed to supplying high quality products to recreational gardeners and households for personal use and not for resale. In accordance with the established custom of the trade, Seeds Gallery will in no case be liable for more than the actual amount paid for a particular item.
Availability
We will endeavor only to offer products which we expect to have in stock and available for ordering, but all items are subject to availability. Varieties that become unavailable will not be selectable on our website. Should a specific variety not be available at the time of dispatch, or if items are of an unsuitable quality to send, we undertake to supply a variety of similar color and habit, and of an equal or greater value or send the item when available. This excludes fragrance products. If we are unable to supply your chosen fragrance we will contact you for further instructions. If no suitable substitutes are available, we will send a credit. Should you for any reason (including being unhappy with product substitutions) wish to receive a refund, you must return the product immediately.
In case the product is not available when packing your order, for any reason, we will refund you to your PayPal account or give you a voucher if the payment is made through the bank.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order at any time up to 14 days after receipt. If you wish to cancel an order please contact our Customer Care department within 7 working days after receipt. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. We can arrange the collection of larger items, but you will be charged for this service at a cost. We reserve the right to cancel any order.
Número de semillas en el paquete
Tenga en cuenta que dondequiera que se indique el número de semillas en gramos, puede haber más o menos semillas en el paquete porque las semillas no son del mismo tamaño y peso.
Si se indica en gramos, el número de semillas pierde relevancia y solo está ahí para mostrar el número aproximado de semillas en el paquete.
Por ejemplo, "Precio por paquete de 50 (1 g) semillas". por lo que no está comprando la cantidad de semillas sino el peso.
Seeds germination
All our seeds are first tested on germination. If the test rate is under 60% these seeds are not sold. Only seeds with a germination rate over 60% are sold in our online store.
We can assure you that all our seeds are fresh - if any of them are unsold during the season, they come back to the breeder, and in new season we supply our shop with the fresh seeds.
Seeds is a live product, which depends on many important grower skills such as proper planting time, seed depth, type of soil, watering, and light intensity, proper use of fertilizers, weed controls, fungicides, insecticides, soil conditions, and reasonable weather during the growing period. These factors are totally out of the seller's control, and germination and growing results are the buyer's responsibility and risk. The seller cannot be responsible for buyers growing methods or mistakes.
FREE Vouchers
Please note that when we offer FREE vouchers to the value specified, either in catalogues, in your order confirmation, or within your delivery of goods, each voucher will be a promotional voucher. Only one promotional voucher can be redeemed per order. They cannot be used in conjunction with any other promotional offers, although we reserve the right to allow use of promotional vouchers with specific other promotional offers should we wish to do so.
Prices
Prices reflect the latest prices for all products. However, we reserve the right to change prices at any time. All prices include VAT, if applicable.
If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion, we will not be liable to supply that item(s) to you at the inaccurate price. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.
Savings
Where SAVE * is shown, please note that savings are based on the equivalent of multiples of the cheapest pack size.
New and Exclusive
Where an item is defined as 'New' it is new to our range. Where an item is defined as 'Exclusive' it means that this item is believed to only be available in this form from us and our associated brands.
Copyright
All rights, including copyright, in the content of our catalogues and web pages are owned or controlled by us. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of our web pages for any other purpose without our prior written permission.
Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for our products are those stated within our catalogues and website. We will not be bound to prices quoted by shopping directories or other media.
Customer Care
We strive to provide the best possible products and level of service we can. Where we do not, our experienced Customer Care staff are there to assist you. Their aim is to respond promptly and efficiently to all comments to ensure you receive 100% satisfaction.
Queja
¿Qué se requiere para que se reconozca su queja?
Para reconocer sus quejas, debe grabar un video durante la apertura del envío. No se aceptarán quejas sin un video grabado.
Contacting Us
You can contact us by email.
100% Customer Satisfaction or Your Money Back
We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email within 7 days and we will offer a replacement (subject to availability), or credit, or refund the purchase price. Please note that any manufactured goods (e.g. gardening sundries) must be returned if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement.
Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases. If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 7 days of receipt of your order.
In the unlikely event that you are not satisfied with your seed germination, please notify us within 14 days of the prescribed germination time (specified on the seed packet, catalogue or online product page) enclosing both the outer packet and inner foil sachet.
We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.
Product Reviews
Please note that by submitting a review you agree to us owning the rights to publish your review in any marketing / promotional material at our sole discretion.
Images and Video
Any images or video materials submitted through any digital channels will become, by default, the copyright of Seeds Gallery and its Group of companies. We may use your image for the foreseeable future in any marketing literature either online or in paper format.
Returns
Seeds Gallery will only accept returns where it has given written permission in advance. The returned seeds must be in the original packaging with the seals unbroken, and in a resalable condition. Returns must be delivered to Seeds Gallery within 7 working days of the receipt of seeds by the Buyer. This clause does not apply to seed returned which has been agreed in advance by Seeds Gallery to have quality issues.
If the shipment is returned to us for any reason, the buyer bears the cost of postage. The seller is not and cannot be responsible for delivery in the buyer's country.
Products return address
Srdic Igor
Fruskogorska 44
Futog 21410
Serbia
Para encontrar el número de seguimiento, vea la imagen número 2Enviamos a todo el mundo desde la Unión Europea¡ENVIAMOS SIEMPRE POR EL CORREO AÉREO REGISTRADO, CON LA CONFIRMACIÓN DE LA FIRMA! NO HAY OPCIÓN PAGO A LA ENTREGA.Por favor, compruebe siempre la basura o spam carpeta de correo electrónico. Para cualquier pregunta sobre su pedido o cuenta, siempre inicie sesión en su cuenta y utilice el formulario de contacto. Si no hace esto, probablemente no recibiremos su mensaje. Important notice for buyers from Brazil and Mexico:
Aviso importante para compradores de Brasil y México:
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Traducido con Google: Por favor lea esta seccion atentamente:1. Recuerde que estamos enviando el envío como un envío certificado (con firma de confirmación) y que solo puede ser entregado por aquel a quien va dirigido el envío y que debe ser firmado por esta persona. 2. Pedido: Recibirá una notificación por correo electrónico para cada paso relacionado con su pedido. Si no recibe la notificación, revise su carpeta Spam / Junk o comuníquese con su proveedor de correo electrónico. Una vez que hayamos enviado su pedido, podrá encontrar un número de seguimiento de envío en su historial de pedidos. Mantenga el seguimiento de su pedido utilizando el número de seguimiento (no podemos hacer eso por usted). Asegúrese de registrar una dirección de correo electrónico válida. Recibirá una notificación de su pedido en esta dirección de correo electrónico. 3. No realice pedidos desde nuestro sitio si desea recibir un envío en el apartado de correos o si no se encuentra en casa. 4. Si su paquete regresa a nosotros, debemos pagar una tarifa de envío de devolución. Esto significa que si desea que le reenvíemos su paquete, debe pagar la tarifa de envío de devolución, así como los gastos de envío para volver a enviarlo. 5. Si ve que el rastreo muestra que el envío todavía está en el lugar desde donde fue enviado, significa solo que el envío está en tránsito y otras oficinas de correos y países donde el envío se encuentra actualmente no proporciona datos. Le aconsejamos que en este caso CONTACTE SIEMPRE su correo con un número de seguimiento y pregúnteles sobre su paquete. No somos una publicación, por lo que no podemos darle una respuesta donde se encuentra su paquete, incluso la publicación no puede decirle que el envío está en tránsito. NO SOMOS UN CORREO Y NO RESPONSABLES DE LOS PLAZOS DE ENTREGA. 6. ¿No recibí mi paquete dentro del tiempo indicado por correo ?: En primer lugar, hay que tener en cuenta que los envíos a todo el mundo se retrasan por la situación del coronavirus. Si no recibió su paquete, podemos enviar una solicitud de investigación solo después de que hayan pasado 30 días desde la fecha de envío. Entrega:1. Envío estándar: 2. Envío prioritario: 3. Envío asegurado: El tiempo de entrega depende de su ubicación (la publicación es responsable del tiempo de entrega) Los costos de envío y manipulación, se calcularán automáticamente al realizar el pedido, y la tarifa depende del peso del paquete y del país al que se envía. Tenga en cuenta que los sábados y domingos no procesamos pedidos. Plazo de expedición dado del poste: Europa - Unión Europea: 3 - 20 días En todo el mundo: 5 - 30 días. Lo que hemos notado es que no existe una regla con respecto al tiempo de entrega dado por la oficina de correos y, por supuesto, no podemos simplemente decirle cuánto tiempo tomará recibir su pedido.Algunos de los pedidos enviados a Estados Unidos y el tiempo que tardó en entregarse: |
Opciones de pago:
2. PayPal 3. Pago con tarjetas Si desea realizar un pago con tarjeta, debe realizar un pedido en nuestra web https://www.exotic-seeds.store/4. Pago por transferencia bancaria TRANSFERWISE:
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Importante:Nuestro sistema cancelará automáticamente la orden, si no hemos recibido el pago en el plazo de 7 días. Para el pago con Western Union esperaremos 3 días, y si usted no paga en el plazo de 3 días cancelaremos su orden. Siempre lea aquí los avisos importantes (si hay alguno) para ver si tal vez tenemos las vacaciones o cualquier otra cosa en el momento en que desea hacer un pedido: avisos importantes Ordenar productos que están actualmente fuera de stock:Algunos de los productos que no están en stock y su cantidad es limitada, usted puede ordenar. Pero tendrá que esperar hasta 30 días hasta que obtengamos las semillas de nuestro proveedor. |
INFO/FAQ ABOUT SHIPPING STATUSESPostal services - What does a data received through online track and trace system mean? – Clarification of mail statusInternational outbound mail – data on mail item before it leaves its country of origin:
International inbound mail – data about mail item after it reaches postal administration of destination:
Can a mail item be sent abroad by charging postage to the recipient? It is not possible to send a mail item abroad in this way. Postage should be paid by the sender.
What if my mail item has not been delivered or was delivered damaged? A claim to international service concerning lost or damaged mail items for which a confirmation of receipt is issued (international hpekspres, registered mail, mail with declared value, parcels), should be submitted together with relevant confirmation of receipt to initiate the claim procedure. |
All our seeds are first tested on germination. If the test rate is under 60% these seeds are not sold. Only seeds with germination rate over 60% are sold in our online store.
Seeds is a live product, which depends on many important grower skills such as proper planting time, seed depth, type of soil, watering, and light intensity, proper use of fertilizers, weed controls, fungicides, insecticides, soil conditions, and reasonable weather during the growing period. These factors are totally out of the sellers control, and germination and growing results are the buyer's responsibility and risk. Seller cannot be responsible for buyers growing methods or mistakes.
